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Contact: 205-690-1163 or info@kinematicsports.com

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© 2019 Kinematic Sports, LLC. 

FREQUENTLY ASKED QUESTIONS

01

What is the size of SidelinER®?

2.0: 14' x 6' x 6.5'

Mini: 10' x 4.5' x 6.5

02

Can I customize my SidelinER®?

Yes. You have complete control of customization. Choose from nearly a dozen cover colors, and add branding with removable branded panels.

03

What format for logos/images do I need to submit?

Please submit vector based images for printing. Common vector files are .eps, .psd, .ai, .pdf, .svg. Kinematic Sports assumes each customer possesses full rights to use their logo when sent to us for printing. We cannot be held liable for misuse of branding.

04

Should I store my SidelinER® wet?

No. If your SidelinER is used during rainy weather or a heavy morning dew, it should be set up on the 

next sunny day to dry out. Storing wet fabrics in an enclosed container for an extended period of time.

will cause it to mildew.

05

How do you care for your SidelinER® unit?

BRANDED PANELS: Wash on the gentle cycle in cold water. Tumble dry on low heat. DO NOT DRY CLEAN.

COVER: Use soap and water or a light detergent to hand wash. DO NOT PUT COVER THROUGH THE WASH OR DRY CLEAN.

06

How do you secure your unit during windy conditions?

Two sand bags are included with each SidelinER® to secure your unit. Instructions for placing those can be found in the Set Up Instructions on our Customer Service page.

07

Can I return my SidelinER®?

SidelinER® cannot be returned after 30 days of purchase.

08

Is there a limit to the number of renderings I can have before having to finalize unit design?

An unlimited number of renderings is available, but additional fees will apply beginning with the fourth version.

09/

Do you have a distributor in the U.S.?

Kinematic Sports has an exclusive distributor agreement with Medco Sports Medicine. 

10/

Do you offer wholesale or volume discount pricing?

We do offer volume discount pricing for orders of 10 or more. Please contact us for more information.

11

Can SidelinER® be used during rain?

SidelinER® covers are water-resistant. While others in the shelter industry claim to be waterproof, all fabrics will absorb some moisture when under prolonged exposure to heavy rains. We using DWR coated fabrics and bonded threads in all seams to help your cover stand up to the elements.

12

Can I store my SidelinER® frame with the cover on?

SidelinER® covers and panels are not meant to be stored or transported while on the frame. Be sure to remove your SidelinER® cover before storage in order to decrease the risk of damage to the cover. 

13

How long does a customized SidelinER® take to deliver?

Based on availability, the process typically takes 3 to 4 weeks.